Privacy Policy
1. What we collect
We collect information you give us directly (name, email, phone, and — for property owners who pay us for advertising — payment instrument details handled by our processor) and information about how you use the Service (login records, IP, device, page views, searches, offers you submit or receive, and support conversations).
We do not store full card numbers. Card data is tokenised by our payment processor.
2. Why we collect it
To run the Service, advertise listings, pass offers between travelers and listing members, bill property owners for advertising and subscription services, prevent fraud, defend chargebacks on our own billing, communicate with you, and improve product quality. Login and consumption records also support our Service Usage Confirmation evidence.
We do not process payments between travelers and property owners, so we hold no record of what you pay for a stay. That arrangement is made directly between you and the listing member.
3. Who we share it with
Payment processors (NMI, etc.), email and SMS providers, fraud prevention vendors, and service providers acting on our behalf under written contracts. We do not sell your personal information.
We may share information with law enforcement when required by law, and with the issuing bank when responding to a chargeback you have initiated.
4. How long we keep it
We keep account and transaction records for at least seven years to satisfy financial recordkeeping and chargeback rebuttal windows. We keep tracking events for two years. You can request deletion of optional fields at any time.
5. Your rights
Depending on your jurisdiction (including under the GDPR and CCPA), you may have rights to access, correct, port, or request deletion of your personal information. Email contact@vaytoven.com with the subject line "Data Request" and we will respond within 30 days.
6. Cookies and tracking
We use a first-party visitor cookie (vyt_vid) and a UTM cookie (vyt_utm) to attribute marketing performance and stitch sessions together for fraud prevention. These cookies do not contain personal information directly. We do not run third-party advertising trackers on the marketing site.
7. Contact
Privacy questions: contact@vaytoven.com.
Vaytoven Technologies LLC
500 S Australian Avenue, Suite 600
West Palm Beach, FL 33401
(877) 782-9868